We are an independent, not for profit organisation, supporting service and business improvement…


Our mission is to work collaboratively with people to raise quality and standards whilst making sure that dignity and respect are at the heart of service delivery.

What we do

For social care organisations and their staff

We provide a bespoke learning and development service, designing and delivering learning for a wide range of audiences.

We also promote organisational development and quality improvement through a range of consultancy services.

For example, we deliver an innovative accredited award programs for Prisons.

We devise bespoke projects to support strategic objectives.

For individuals and families

We help them navigate the care and support system, explore wants, needs and aspirations, review available options and help them make the right care choices for them.

Learning and development

Learn More

Change management

Learn More

Learning and Development

For organisations and their staff - we provide a bespoke learning and development service, designing and delivering learning for a wide range of audiences.

Recent commissions include:

  • Workshops for Registered Managers about Preparing for CQC Inspection and achieving/evidencing quality improvement.
  • A variety of Workshops for social workers exploring the principles and implementation of personalisation.
  • Social Innovation Camps.
  • Development and delivery of a bespoke, accredited, learning programme for prisoners to become qualified to take on the role of Community Supporters within prison. We also supported the institution involved to create appropriate systems and processes needed to deliver an effective, safe, and risk assured support service in the prison environment.

Change Management

In regard to Change Management we draw upon our extensive knowledge and expertise to offer consultancy services to a wide range of customers. We work in partnership to identify realistic and effective solutions that will help people and organisations’ meet their service/business objectives through measurable outcomes.

Recent commissions include:

  • Delivery, for a local authority, of a collaborative community capacity building project involving a number of voluntary and third sector organisations. This project took a strengths based approach to enhance joint working and identify a strategy going forward that would deliver better services for local citizens.
  • A bespoke organisational development programme for senior staff in a charitable organisation, to evaluate current services and agree a new strategic direction - including new performance outcome measures.
  • Delivery of a Big Lottery funded project in the Black Country to help charities maximise the contribution of volunteers as an asset to service sustainability and organisational development.
  • Work on an Advisory Board to create an innovative, online service to help people manage their care requirements online.

In addition, Jan and Liz are Board members for charitable organisations and in those roles have contributed to strategic planning, business planning, financial audit and scrutiny, service reviews, risk assurance and monitoring, regulatory compliance processes.

Independent social work assessment / advice

For individuals and families - we help customers to navigate the care and support system; explore their wants, needs and aspirations; review available options and make the right care choices for them.

This navigation service can be accessed in a number of ways. Pure telephone advice is often sufficient to guide and reassure people. In some scenarios a personal home visit can be negotiated to work collaboratively with people and their families and identify a range of solutions.

Who we are

Safe and Settled- set up in May 2011 - comprises a team with a comprehensive range of complementary skills and work experiences including:

consultancy; workforce and organisational development; assurance and monitoring; strategic business development; funding, finance and accountancy; project management and coaching and mentoring.

  • We have earned a reputation for creating tailor-made solutions - in co-production with those commissioning us- and based upon an ethos of collaboration and active listening.
  • We also offer an independent social work assessment and advice service through qualified, registered social workers.
  • Our team are all registered Dignity Champions and our Chief Officer is the Chair of the National Dignity Council, Jan Burns MBE.

At Safe and Settled our values are intrinsic to everything we do.

We have a passion and commitment to core values of dignity, compassion, empathy, inclusion, and a belief in human worth and potential.

In every project undertaken we seek to ensure that there will be positive outcomes that will make a difference.

How we work

…helping people feel safe

What people say

Our team

Jan Burns (MBE)

Chief Officer

Jan is a qualified and registered social worker. She has over 35 years' experience of working in a care environment and 12 years’ experience as main carer for her parents. Jan held senior positions both locally and nationally for Skills for Care. Her passion for embedding dignity and respect as critical values in delivering quality care services culminated in her being elected chair of the National Dignity Council in 2011.

It is because of her personal experiences and professional knowledge that Jan set up Safe and Settled Ltd. Jan was awarded an MBE in the 2016 New Year’s Honours list for Services for the Promotion of Dignity in Care for All.


Jan is an extremely skilled trainer, facilitator and chairperson for conferences and events. Jan has boundless energy and she is known for her enthusiasm and ability to lead and inspire.

Jan has well developed skills in communication; staff development; enhancing workplace culture; developing and leading others; project management; service reviews and bid and report writing.

She is friendly, flexible, hard-working and operates to strong ethical standards. Jan always seeks to find constructive ways to move situations forward no matter how challenging!


Jan has extensive experience of working with a wide range of learners and with leaders and managers of organisations and services, to improve what they do and how they do it.

Jan also acts as a Trustee on the Board of a charitable organisation delivering specialist sensory impairment services.


Jerry Conway

Associate Director

Jerry has 30 years experience in care management and training across the West Midlands. He worked for the Skills Funding Agency liaising with care/voluntary organisations. He became self employed in 2009 working on various social care projects, now mainly teaching Focusing, promoting self-acceptance and empathy


Jerry has excellent people skills and brings business practice in care management and training skills. With a MA in Social Research he acquired research, data analysis and report writing skills.


Jerry is passionate about empowerment, setting up a limited company with a group of disabled people. He is trustee and director of Ourway Self Advocacy and a Director of the British Focusing Association CIC.

Liz Heaven

Associate Director

Liz is a registered Social Worker and has over 35 years' experience working social work and learning and development roles. More recently Liz worked for Skills for Care, latterly as Manager for the Midlands area. Liz has personal experience as a carer.

Liz is an Independent Board Member for a local registered social landlord and particularly interested in the links between care, health and housing.


Liz has excellent interpersonal and communication skills including training, mentoring and coaching; leadership and management development; analytic and strategic thinking; performance management systems and techniques; business planning; project management and report writing.


Liz’s experience includes collaborative partnership working, strong leadership and team building with individuals, businesses, local authorities, independent organisations and funding agencies. Business planning and sustainability are key areas of focus.

For Safe and Settled, Liz acted as Project Manager delivering a volunteer development project in the Black Country.

Liz frequently co-delivers learning and development commissions with Jan. She has a strong knowledge base in regard to the legislative and regulatory framework for care and support and housing services.


Colleen Lane

Associate Director

Colleen is a registered Social Worker with many years experience working as a senior manager within residential and day Health and Social Care services. She is a specialist working with older people particularly those people suffering from dementia.


She has exceptional skills in performance management; financial management, workforce development; quality assurance; developing policy & procedures to meet standards; business planning and counselling.


Colleen held strategic roles in the management and development of services for older people with dementia. She has extensive knowledge of working on projects to raise awareness, manage change. She values dignity and respect within all aspects of supporting care for others.

Tracy Wharvell


Tracy’s career in social care began over thirty years ago as a practitioner delivering social care. She has worked at a national level influencing social care policy development across a number of government departments. Tracy has been supporting social care providers to improve, develop and diversify services.


Tracy is a Chartered Management Accountant, a Chartered Director (Institute of Directors), exceptional business strategist and prolific networker.


Tracy has had an extensive career across social care, running businesses and developing services. Her experience ranges from business start-ups to managing multi-million pound projects, bringing new products and services to market at national, regional and local levels. She chairs Hull and East Yorkshire CAB.

Grace Wood

Associate Director

Grace has 40 years' experience in NHS Human resource management and learning and development within the voluntary sector. A qualified workforce planner she is passionate about quality and dignity standards of service delivery and competence of staff.


Grace has excellent interpersonal skills, a confident negotiator with finely honed mediation skills, together with skills in leadership, project management, customer care, communication, learning and development, managing change and quality auditing.


Grace has substantial management experience within health and social care workforce development. She has held leadership and strategic roles including Regional Manager for Skills for Care. She has held several chair positions over the years and is currently active with Healthwatch Derbyshire.

Our clients

Our clients range from publically funded bodies, including large local authorities, to vulnerable individuals and their families.

We also work with a wide range of care providers in the voluntary, independent and private sector and with charitable organisations. We have a strong operating base in the West Midlands and have worked throughout the region.

Contact us

We welcome conversations with people and organisations about the challenges and opportunities they are facing. Contact us using the form below and we will be in touch with you within the next few days.

Our details are below, or you can use the contact form opposite.

Safe & Settled Ltd 68 Jacobs Hall Lane Great Wyrley Walsall WS6 6AD
07768 126548 hello@safeandsettled.co.uk